Refund policy

At Kalafab, customer satisfaction is our priority. We take utmost care to deliver premium quality products. However, if you receive a damaged or incorrect product, we are here to help.

✅ ELIGIBILITY FOR RETURN

We accept returns only under the following conditions:

  • Received a damaged product

  • Received a wrong product

  • Manufacturing defect

📌 Returns must be requested within 48 hours of delivery.

❌ NOT ELIGIBLE FOR RETURN

  • Change of mind / personal preference

  • Slight color difference due to screen resolution

  • Products worn, washed, altered, or without original tags

  • Customized or stitched products (if applicable)

  • Return request raised after 48 hours of delivery

📝 HOW TO REQUEST A RETURN

  1. Email us at hello.kalafab@gmail.com

  2. Mention:

    • Order ID

    • Reason for return

    • Clear images/video of the product showing the issue

  3. Our team will review and respond within 24–48 working hours

🚚 RETURN PICKUP

  • Once approved, we will arrange a reverse pickup

  • Product must be unused, unwashed, and in original packaging

  • Pickup availability depends on your location

💰 REFUND PROCESS

  • After we receive and inspect the returned product:

    • Refund will be processed within 5–7 business days

  • Refund will be credited to:

    • Original payment method (Prepaid orders)

    • Bank account (for COD orders)

🔄 EXCHANGE POLICY

  • Exchanges are subject to product availability

  • If the requested item is unavailable, a refund will be issued

⚠ IMPORTANT NOTES

  • Shipping charges (if any) are non-refundable

  • Kalafab reserves the right to approve or reject returns after inspection

📞 NEED HELP?

For any questions regarding returns or refunds, contact us at:
📧 hello.kalafab@gmail.com
📱 +91 70412 32925 (24×7 Support)